Differences

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--- faq:startup-crash [2014/11/05 18:58] – [If does not help, try to locate the issue] admin
+++ faq:startup-crash [2021/01/29 01:06] (current) – external edit 127.0.0.1
@@ Line 1: / Line 1: @@
 ====== HippoEDIT crashes at startup after installing updates ======
-Normally this shall not happen. If yes, try:
+Normally this shall not happen. But if it happens, try:
-  - Install newest MFC libraries: uninstall the editor (not full uninstall), install [[http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26347|Microsoft redistributable modules for VS 2005]] and re-install HippoEDIT. For x32 versions you need vcredist_x86.EXE for x64 vcredist_x64.EXE.
+  - Install newest MFC libraries: uninstall the editor (not full uninstall), install [[http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26347|Microsoft redistributable modules for VS 2005]] and re-install HippoEDIT. For x32 versions, you need vcredist_x86.EXE for x64 vcredist_x64.EXE.
   - Call HippoEDIT with --init flag to clean up cache files. cmd.exe hippoedit.exe --init
-  - Do full uninstall (including user settings), and FULL reinstall.
+  - Do full uninstall (including user settings), and a FULL reinstall.
 ===== If does not help, try to locate the issue =====
   - Do full uninstall of the x86/x64 version (including user data)
-  - Check installation directory C:\Program Files\HippoEDIT if something has been left. If yes, note what is left, delete folder C:\Program Files (x86)\HippoEDIT (or C:\Program Files\HippoEDIT for x64 or on x86 system) and install x86/x64 in **Full** configuration.
+  - Check [[options:installation-directory|Installation Directory]], if something has been left. If yes, note what is left (and send this info to supportbox), delete [[options:installation-directory|Installation Directory]].
-  - If after that x86/x64 still crashes, try to delete plugins dlls one by one -> C:\Program Files\HippoEDIT\plugins
+  - Install HippoEDIT x86/x64 in the **Full** configuration: if you install on top of an older version, and the configuration of the installer has been changed, you can get //Custom// configuration automatically selected and not all modules will be installed.
-  - If even after deleting all plugins it crashes on start up, download [[http://www.dependencywalker.com/|Dependency Walker]]  and open C:\Program Files\HippoEDIT\hippoedit.exe with it and check if some required dlls are missing.
+  - If after fresh installation application still crashes, try to delete plugins DLLs one by one in %[[options:installation-directory|Installation Directory]]%\plugins
+  - If even after deleting all plugins application still crashes on startup, download [[http://www.dependencywalker.com/|Dependency Walker]] and open %[[options:installation-directory|Installation Directory]]%\hippoedit.exe with it and check if some required DLLs are missing. //Dependency walker// will show missing dependency in the log.
+===== HippoEDIT 2.00 =====
+If you tried HippoEDIT, 2.00 you need another set of redistributables, as it builds with Visual Studio 2019.
+They can be found on [[https://visualstudio.microsoft.com/downloads/|Microsoft site]] - take version passing to your HippoEDIT architecture (x86 or x64).
+{{:faq:ms_redist.png|}}
+Or you can use these direct links:
+  * [[https://aka.ms/vs/16/release/VC_redist.x86.exe|For HippoEDIT x86]]
+  * [[https://aka.ms/vs/16/release/VC_redist.x64.exe|For HippoEDIT x64]]