faq:startup-crash

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faq:startup-crash [2014/02/09 01:50] – external edit 127.0.0.1faq:startup-crash [2021/01/29 01:06] (current) – external edit 127.0.0.1
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 ====== HippoEDIT crashes at startup after installing updates ====== ====== HippoEDIT crashes at startup after installing updates ======
  
-Normally this shall not happen. If yes, try: +Normally this shall not happen. But if it happens, try: 
-  - Install newest MFC libraries: uninstall the editor (not full uninstall), install [[http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26347|Microsoft redistributable modules for VS 2005]] and re-install HippoEDIT. For x32 versions you need vcredist_x86.EXE for x64 vcredist_x64.EXE. +  - Install newest MFC libraries: uninstall the editor (not full uninstall), install [[http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26347|Microsoft redistributable modules for VS 2005]] and re-install HippoEDIT. For x32 versions, you need vcredist_x86.EXE for x64 vcredist_x64.EXE. 
   - Call HippoEDIT with --init flag to clean up cache files. cmd.exe hippoedit.exe --init   - Call HippoEDIT with --init flag to clean up cache files. cmd.exe hippoedit.exe --init
-  - Do full uninstall (including user settings), and FULL reinstall.+  - Do full uninstall (including user settings), and a FULL reinstall. 
 + 
 +===== If does not help, try to locate the issue ===== 
 + 
 +  - Do full uninstall of the x86/x64 version (including user data) 
 +  - Check [[options:installation-directory|Installation Directory]], if something has been left. If yes, note what is left (and send this info to supportbox), delete [[options:installation-directory|Installation Directory]]. 
 +  - Install HippoEDIT x86/x64 in the **Full** configuration: if you install on top of an older version, and the configuration of the installer has been changed, you can get //Custom// configuration automatically selected and not all modules will be installed.  
 +  - If after fresh installation application still crashes, try to delete plugins DLLs one by one in %[[options:installation-directory|Installation Directory]]%\plugins 
 +  - If even after deleting all plugins application still crashes on startup, download [[http://www.dependencywalker.com/|Dependency Walker]] and open %[[options:installation-directory|Installation Directory]]%\hippoedit.exe with it and check if some required DLLs are missing. //Dependency walker// will show missing dependency in the log. 
 + 
 +===== HippoEDIT 2.00 ===== 
 +If you tried HippoEDIT, 2.00 you need another set of redistributables, as it builds with Visual Studio 2019. 
 +They can be found on [[https://visualstudio.microsoft.com/downloads/|Microsoft site]] - take version passing to your HippoEDIT architecture (x86 or x64). 
 +{{:faq:ms_redist.png|}} 
 + 
 +Or you can use these direct links: 
 +  * [[https://aka.ms/vs/16/release/VC_redist.x86.exe|For HippoEDIT x86]] 
 +  * [[https://aka.ms/vs/16/release/VC_redist.x64.exe|For HippoEDIT x64]]