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| faq:startup-crash [2018/06/21 13:53] – [HippoEDIT 2.00] admin | faq:startup-crash [2026/07/07 19:20] (current) – admin |
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| ====== HippoEDIT crashes at startup after installing updates ====== | ====== HippoEDIT crashes at startup after installing updates ====== |
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| Normally this shall not happen. But if it happens, try: | Normally, this shall not happen. But if it happens, try: |
| - Install newest MFC libraries: uninstall the editor (not full uninstall), install [[http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=26347|Microsoft redistributable modules for VS 2005]] and re-install HippoEDIT. For x32 versions, you need vcredist_x86.EXE for x64 vcredist_x64.EXE. | - Install the newest MFC libraries: uninstall the editor (not a full uninstall), install [[https://www.microsoft.com/en-us/download/details.aspx?id=26347|Microsoft redistributable modules for VS 2005]] and reinstall HippoEDIT. |
| - Call HippoEDIT with --init flag to clean up cache files. cmd.exe hippoedit.exe --init | * For HippoEDIT 1.6x x64, install Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update and choose vcredist_x64.exe. |
| - Do full uninstall (including user settings), and a FULL reinstall. | * For HippoEDIT 1.6x x86, choose vcredist_x86.exe. |
| | - Call HippoEDIT with the --init flag to clean up cache files. cmd.exe hippoedit.exe --init |
| | - Do a full uninstall (including user settings) and a FULL reinstall. |
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| ===== If does not help, try to locate the issue ===== | ===== If it does not help, try to locate the issue ===== |
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| - Do full uninstall of the x86/x64 version (including user data) | - Do full uninstall of the x86/x64 version (including user data) |
| - Check [[options:installation-directory|Installation Directory]], if something has been left. If yes, note what is left (and send this info to supportbox), delete [[options:installation-directory|Installation Directory]]. | - Check [[options:installation-directory|Installation Directory]], if something has been left. If yes, note what is left (and send this info to supportbox), delete [[options:installation-directory|Installation Directory]]. |
| - Install HippoEDIT x86/x64 in the **Full** configuration: if you install on top of an older version, and configuration of installer has been changed, you can get //Custom// configuration automatically selected and not all modules will be installed. | - Install HippoEDIT x86/x64 in the **Full** configuration: if you install on top of an older version, and the configuration of the installer has been changed, you can get //Custom// configuration automatically selected, and not all modules will be installed. |
| - If after fresh installation application still crashes, try to delete plugins DLLs one by one in %[[options:installation-directory|Installation Directory]]%\plugins | - If after fresh installation the application still crashes, try to delete plugins DLLs one by one in %[[options:installation-directory|Installation Directory]]%\plugins |
| - If even after deleting all plugins application still crashes on startup, download [[http://www.dependencywalker.com/|Dependency Walker]] and open %[[options:installation-directory|Installation Directory]]%\hippoedit.exe with it and check if some required DLLs are missing. //Dependency walker// will show missing dependency in the log. | - If even after deleting all plugins the application still crashes on startup, download [[http://www.dependencywalker.com/|Dependency Walker]] and open %[[options:installation-directory|Installation Directory]]%\hippoedit.exe with it and check if some required DLLs are missing. //Dependency walker// will show missing dependencies in the log. |
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| ===== HippoEDIT 2.00 ===== | ===== HippoEDIT 2.00 ===== |
| If you tried HippoEDIT, 2.00 you need another set of redistributables, as it build with Visual Studio 2017. | If you tried HippoEDIT 2.00, you need another set of redistributables, as it builds with Visual Studio 2019. |
| They can be found on [[https://visualstudio.microsoft.com/downloads/|Microsoft site]] - take version passing to your HippoEDIT architecture (x86 or x64). | They can be found on [[https://visualstudio.microsoft.com/downloads/|Microsoft site]] - take the version passing to your HippoEDIT architecture (x86 or x64). |
| {{:faq:ms_redist.png|}} | {{:faq:ms_redist.png|}} |
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| Or you can use these direct links: | Or you can use these direct links: |
| * [[https://aka.ms/vs/15/release/VC_redist.x86.exe|For HippoEDIT x86]] | * [[https://aka.ms/vs/16/release/VC_redist.x86.exe|For HippoEDIT x86]] |
| * [[https://aka.ms/vs/15/release/VC_redist.x64.exe|For HippoEDIT x64]] | * [[https://aka.ms/vs/16/release/VC_redist.x64.exe|For HippoEDIT x64]] |